Company Description – The Sentry “One of You”

• If you are looking for a career in one of Vietnam’s most exciting Real Estate Firms, then this is a career growth opportunity for you.
• ‘The Sentry’ is Vietnam’s leading Social Real Estate Developer and Community Creator. The company is a pioneer in Vietnam’s Asset Management, Commercial & Office sector with a focus on innovation and creativity.
• Its projects include grade A co-working spaces, co-retail spaces and co-living spaces in addition to curated lifestyle events fostering community connections within its commercial projects.
• The Sentry is home to the most innovative fast-growing Tech, Creative and Investment companies in Vietnam – This role is an opportunity with unlimited potential to grow with one of Vietnam’s most exciting fast-growing firms.
• The Sentry has been awarded multiple accolades both in Vietnam and globally from The Global Economics ‘Best New Real Estate Firm’ in Vietnam (2021) Small Business of The Year (AUSCHAM 2022), Businesswoman of The Year (2023), the first Lotus Gold Green Building Flexible Office, Fitwell US Wellness Accreditations (2024-2025) to name a few.
• The opportunity exists to manage one of Ho Chi Minh City’s most iconic Grade A Office Building’s, home to Southeast Asia’s largest Company, Global Tech, IT, Investment, Retail and Vietnam’s no 1 Grade A Coworking space.
• Sonatus Building is Asset Managed by The Sentry. This role will require a successful candidate to be employed as The Sentry Management Staff.
• Join us today and make a difference in building the Future of Work in Vietnam! thesentry.com.vn.

Scope of work

1. Building Operations Management

• Oversee daily building operations, ensuring stable and compliant performance.
• Ensure the proper functioning and scheduled maintenance of technical systems (electricity, water, HVAC, Chiller, elevators, fire protection, telecommunications infrastructure, etc.).
• Develop and monitor building operation procedures, updating them periodically and reporting weekly.
• Coordinate with service contractors (security, cleaning, landscaping, waste management, etc.) to maintain service quality.
• Collaborate with authorities to ensure regulatory compliance.
• Propose and implement solutions to enhance operational efficiency and service quality.

2. Financial and Budget Management

• Working with the Financial & Accounting Teams weekly/ monthly as required.
• Develop and manage the building’s operating budget, monitor expenses, and control costs.
• Oversee service fee collection, manage outstanding debts, and propose appropriate pricing policies.
• Analyze financial performance and recommend revenue optimization strategies.
• Optimize service costs while maintaining quality standards.
• Perform market assessment and analysis periodically on market rates, availability, competitor analysis
• Provide occupancy forecast and ensure leasing targets met – working closely with internal Leasing Team.

3. Customer Service and Tenant Leasing & Renewal Relations

• Working with the Leasing & Marketing Teams weekly / monthly as required.
• Address tenant inquiries and complaints professionally through various communication channels (email, hotline, written correspondence, etc.).
• Foster a high-quality living and working environment to enhance tenant satisfaction.
• Organize community events or activities for residents/tenants.
• Conduct periodic tenant satisfaction surveys and suggest necessary improvements.
• Take responsibility for quarterly updating BOD and the market on Office and Retail Availability
• Take responsibility and Lead New Tenant Inspections, Negotiations and Renewal Negotiations.

4. Contract and Legal Management

• Working with the Legal and BOD team Teams weekly / monthly as required.
• Monitor, review, and execute lease agreements and service contracts related to the building.
• Negotiate rental terms with new, renewing, or expanding tenants; ensuring notices are served on time and follow up as required taking responsibility and accountability until final completion of transactions.
• Ensure compliance with legal regulations on building management, occupational safety, fire protection, and environmental protection.
• Represent the building in dealings with regulatory agencies and legal matters.

5. Human Resources Management and Training

• Working with the Human Resources Teams weekly / monthly as required.
• Supervise building operation teams (reception, technical staff, security, cleaning, etc.) and allocate tasks efficiently.
• Develop training programs to enhance employees’ skills and responsibility awareness.
• Conduct periodic performance evaluations and suggest improvements to workforce quality.
• Ensure staff compliance with operational procedures and internal regulations.

Candidate Requirements

• Role is open for Vietnamese national only. Fluent English proficiency (both written and spoken) is a must.
• Minimum 3 – 5 years of experience in building management, preferably in Grade B+, A or five-star buildings.
• Having building management certifications and experience in international standard buildings, international real estate consultancy firm; Commercial, Retail or Residential developer experience (local and foreign developer in Vietnam is fine).
• Bachelor’s degree in real estate management, Business Administration, Engineering, or a related field.
• Strong knowledge of building operations, technical systems, fire safety, and legal regulations.
• Excellent communication skills, with the ability to work effectively with tenants, contractors, and authorities.
• Expertise in budget management, contract negotiation, and problem-solving with a “can-do” attitude.

Benefit

• The company takes human resources as the core for development, prioritizing the development of internal personnel.
• Domestic/ international travel subject to Tenant or client requirements.
• Learning & Development Opportunities – Biannual training courses.
• Salary, benefits, and clear policy for staff support.
• Young and dynamic corporate culture.
• Professional international working environment, developing foreign language communication skills.
• Opportunity for career progression and development.