I. General principles:

– Thesentry.com.vn trade and service website is owned by the Company Limited operating and operating with the trading domain name www.thesentry.com.vn (hereinafter referred to as the Website). The object of service is all customers who need to rent a room through the website.

– Room rental activities at The Sentry are carried out transparently and clearly to ensure the interests of tenants.

II. Define:

Seller : is The Sentry Co., Ltd.

Buyer : customers come to rent the room.

Member : includes tenants and people who refer to information and discuss at the Website.

When participating in the Website, members must find out for themselves their legal responsibilities towards the current laws of Vietnam and commit to comply with the contents of this Regulation.


I. For tenants at Website:

– Step 1: Visit the website  www.thesentry.com.vn to view and learn more about the website as well as know more about our company, in addition, understand the provisions of the “Regulations on operation of the website” 

Step 2: You search for The Sentry L, this is considered the place where you will be most looking forward to. It is a place to rest and with many facilities exclusively for customers. You see the price and details of each room, if you agree to rent. Please select your arrival and departure dates to get the most accurate room information specifically for you. Then select the “Book Now” button.

– Step 3: You enter information according to the instructions of each item to be able to better understand your information.

– Room rental activities at The Sentry are carried out transparently and clearly to ensure the interests of tenants.

II. Check-in process:

Step 1: Determine your  reservation request.

Employees should record the following infomation.

Basic personal infomation of individual.

  • Full name of guest, full name of registant.
  • Address, phone number, email of the guest.
  • Number of guests.

Basic  infomation about booking

  • Guest arrival date, time and length of stay.
  • Number of rooms and type of room.
  • Room rate and payment method.
  • Other requests of guests (if any).

– Step 2: Check the responsiveness of the hotel.

– When receiving a guest’s reservation request, the reservationist must check on the hotel’s management software system to check whether the number of rooms, the type of room available, meets the customer’s request or not.

– Accept Overbooking – the act of accepting bookings that are larger than the actual capacity of the hotel by a certain percentage to increase the hotel’s room supply efficiency, avoid virtual guests. guests who booked but did not come.

– Step 3: Enter booking infomation into the system.

– The reservation or receptionist enters the reservation infomation into the computer reservation system according to the form

There are 2 types of booking rooms:

  • Reservation form for retail customers.
  • Reservation form for group guests ( for group guests: please leave us a message for more details) 

– Step 4: The hotel reconfirms the information and saves the booking infomation.

– After receiving the reservation, the staff reconfirms other’s booking infomation according to the hotel’s regulations to avoid errors, then all guest infomation, booking infomation must be kept and fully updated in hotel computer system.

– Step 5: Update booking status.

– Every day, the staff must update and summarize the transaction situation of the day so that the hotel can understand the guest situation, prepare full documents and procedures as well as serve guests in the best way.

III. Payment process:

– The Sentry L will be implemented through 2 ways: directly and online Vnpay e-wallet nationwide.

– Step 1: Select the appropriate room, the press the payment button.

– Step 2: Fill in infomation and choose to pay online.

– Step 3: Follow the regulations of VNPAY linked to the hotel. Wait for confirmation and success.

– When customers book a room successfully, you will be notified by email to confirm information by phone. And go to the reception to see the information available in the data. If there is a match, you will receive a room card.


I. Purpose and scope of collection:

– In order to access and use the service, you may be required to provide us with personal information (Email, Full name, Contact number…) All information declared must be accurate and legal. Theseentry.com.vn is not responsible for any legal liability of the declared information.

– We may also collect information about the owner. And extract the camera.

II. Scope of information use:

Thesentry.com.vn collects and uses personal information for the appropriate purpose and fully complies with the content of this “Privacy Policy”. Specifically:

Where necessary, we may use this information for the following purposes:

  • Processing booking information: call/text to confirm the reservation, notify about the full/empty status of the room, confirm the cancellation of the reservation (if any).
  • Send an open letter/letter of thanks, introducing new services or new information about events.
  • Resolve customer complaints.
  • Send information about data to receive, evaluate & approve check-in documents.
  • Surveys for the best customer care.
  • Confirmation of technical information & customer information security.
  • Cases at the request of competent state agencies, in accordance with the provisions of law.

III. Information storage time:

– Customer personal data will be stored until a request to cancel. Remaining in all cases, personal information of customers will be kept confidential on the server of Thesentry.com.vn.

IV. Address of the unit that collects and manages personal information:

– Business registration address: August 15, Le Thanh Ton, Ben Nghe Ward, District 1.

Office phone: 028 7108 7939.

V. Means and tools for users to access and correct personal data:

– Call a customer consultant 028 7108 7939, by professional expertise to identify personal information and the consultant will assist in editing on behalf of the user.

– Leave comments or send suggestions directly at the website www.thesentry.com.vn, the administrator checks the information and contacts the user to confirm the information again and the administrator edits the user information.

VI. Commitment to protecting customer personal information:

– Customers have the right to request to change or cancel their personal information.

Personal information of customers on Thesentry.com.vn is absolutely confidential by Thesentry.com.vn in accordance with Thesentry.com.vn’s personal information protection policy. The collection and use of information of each customer is done only with the consent of that customer, unless otherwise provided for by law.

– We are committed to using appropriate management and technical measures to protect the information we collect and store; comply with standards and technical regulations on ensuring network information security. In the event that the information server is hacked by a hacker leading to the loss of customer personal data, Thesentry.com.vn will be responsible for reporting the incident to the investigating authorities for timely handling and notification, let customers know.

– Absolute confidentiality of all online transaction information of customers including invoice information, accounting and digital documents at the headquarters of Thesentry.com.vn.

Thesentry.com.vn management requires individuals, when booking as customers, to provide all relevant personal information such as: Full name, contact address, email, phone number … and is responsible for the legality of the above information. Thesentry.com.vn management is not responsible for and will not settle all complaints related to the interests of that Customer if it considers all personal information of that customer provided during the initial registration incorrect.

VII. Bad information management:

Customer Regulations

– Customers: Customers are responsible for promptly informing Thesentry.com.vn website about the illegal use of narcotics, prostitutes, explosives, weapons… in order to take appropriate measures.

– Customers are not allowed to change, modify or move objects that lead to damage, they will be compensated in accordance with regulations.

– Customers must not act to discredit the website Thesentry.com.vn in any form such as causing disunity between customers or propagating and disseminating information that is not conducive to the reputation of Thesentry.com.vn website.

Liability in case of technical errors:

– Website Thesentry.com.vn is committed to making efforts to ensure the safety and stability of the entire technical system. However, in the event of an incident due to Thesentry.com.vn’s fault, Thesentry.com.vn will immediately apply measures to ensure the interests of customers.

– When performing transactions, it is imperative that customers follow the instructions.

– Thesentry.com.vn website management is committed to providing the best quality of service to customers participating in transactions. In case of technical errors, software errors or objective errors leading to customers not being able to participate in transactions, customers should notify the Website Management Board via email address it.department@thesentry.com.vn or by phone 028 7108 7939, we will fix the error as soon as possible, creating conditions for customers to join Thesentry.com.vn website.

– However, Thesentry.com.vn website management will not be responsible for handling in case the notices of customers do not reach the Management Board, arising from technical errors, transmission errors, software or other errors not caused by the Management Board.


IX. Process of receiving & resolving feedback:

– Step 1: Customers can send their complaints to Thesentry.com.vn via the following means:

  • At the contact website.
  • Via hotline 028 7108 7939.
  • By email: community@thesentry.com.vn.
  • Directly at The Sentry main office: August 15, Le Thanh Ton, Ben Nghe Ward, District 1.

– Step 2: The Sentry will contact the customer to find out the reason to negotiate compensation (when needed).

X. Rights and obligations of The Sentry Website Management Board:

1. Rights of the Management Board:

– Website thesentry.com.vn will provide services to customers after completing the procedures and mandatory conditions mentioned above.

– In case there is a basis to prove that the customer providing information to thesentry.com.vn is incorrect, misleading, incomplete or shows signs of violating the law or fine customs of Vietnam, thesentry. com.vn reserves the right to refuse, suspend or terminate the customer’s right to use the service.

– Website thesentry.com.vn may terminate the customer’s rights and the right to use one or all of the services of the customer in the event that the customer violates the Regulations of thesentry.com.vn, or commits other acts. affecting business activities on thesentry.com.vn Website.

– Website thesentry.com.vn may immediately terminate the customer’s right to use the customer service if Website thesentry.com.vn discovers that the customer has gone bankrupt, convicted or is serving a sentence, in case Customer’s continued operation may cause thesentry.com.vn Website to be liable, have fraudulent activities, fake, cause market disturbance, cause disunity with other customers of thesentry Website. .com.vn, activities that violate the current laws of Vietnam.

– Website thesentry.com.vn holds the copyright to use services and contents on Website thesentry.com.vn in accordance with the legal provisions on intellectual property protection in Vietnam. All icons and content in different languages are owned by thesentry.com.vn Website. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.

– Website thesentry.com.vn reserves the right to change the table, service price list and payment method during the time of providing services to customers according to the needs and conditions of the Website thesentry.com.vn.


2. Obligations of Thesentry.com.vn Management Board:

– Website thesentry.com.vn is responsible for building services including a number of main tasks such as: research, design, procurement of hardware and software equipment, Internet connection, development of service policies for the operation of thesentry.com.vn Website under the conditions and scope permitted.

– Website thesentry.com.vn will deploy and cooperate with partners in building a system of services and utility tools for transactions of participating customers and users on the website thesentry.com.vn.

– Website thesentry.com.vn is responsible for building and supplementing a system of knowledge and information on: foreign trade operations, e-commerce, system of domestic and international commercial legal documents, market foreign schools, as well as news related to the operation of Website thesentry.com.vn .

– Website thesentry.com.vn will try to the highest possible extent and conditions to maintain the normal operation of thesentry.com.vn Website and fix problems such as: technical problems on the computer problems, software errors, internet connection systems, personnel, social changes, natural disasters, power outages, decisions of state agencies or a related third party. However, if the above incidents occur beyond our control, are force majeure circumstances that cause damage to customers, the website thesentry.com.vn is not responsible.

Website thesesentry.com.vn is responsible for:

– Develop and implement a mechanism to ensure that the posting of information on thesentry.com.vn Website is done correctly.

– Do not post information on the sale of goods and services on the list of goods and services banned from business as prescribed by law and goods restricted from trading as prescribed in Circular 47/2014/TT-BCT .

XI. Rights and responsibilities of customers participating in Thesentry.com.vn website

1. Customer Rights Website Thesentry.com.vn

– Customers will be solely responsible for the security and storage of their belongings, personal belongings and all activities of using services in the room.

– Customers have the right to contribute ideas to Website thesesentry.com.vn during its operation. Proposals are sent directly by mail, fax or email to Website thesentry.com.vn.

2. Cases of refusal or restriction of customer service of Website Thesentry.com.vn (*)

– Customers will be solely responsible for the security and storage and all activities of using the service.

– Customers commit not to change, modify, copy, propagate, distribute, provide and create similar tools of the service provided by thesentry.com.vn Website to a third party otherwise approved by thesentry.com.vn Website in these Regulations.

– Customers must not act to discredit the website thesentry.com.vn in any form such as causing disunity among customers or propagating and disseminating information that is not conducive to the reputation of Website thesentry.com.vn.

XII.  Rights and responsibilities of customers participating in Thesentry.com.vn website




Special case

Cases of refusal to serve:
– Customers have words and/or actions that are threatening, indecent, incite violence, are not in accordance with fine customs, are against the state or violate the law the law.
– Customers have requests and/or exchange of information outside the scope of Thesentry.com.vn business.

In case of limited service: customers order used products but have no need to purchase.

– 01 phone number with a history of booking 03 rooms at the same time but the customer does not come to the hotel, regardless of the booking form, regardless of the system. That user will be blocked.

– 1 phone number can only be reserved for 1 room, if you want to keep ordering other products of the same type, you must go directly to the hotel for more information or wait for the automatic cancellation system of the ordered order. After that, this phone number is placed to keep the same product.

– 01 phone number can only be reserved for 3-4 rooms at the same time but not of the same type.


Thesentry.com.vn has the right to refuse to serve Customers at Thesentry.com.vn’s hotel chains, on the website and through other forms of transactions and interactions. (call center, email, facebook, …)

Blocking orders on thesentry.com.vn website.

– Customers must not act to discredit the website thesentry.com.vn in any form such as causing disunity among customers or propagating and disseminating information that is not conducive to the reputation of Website thesentry.com.vn.

– Regulations of Website thesentry.com.vn officially take effect from the date of signing the Decision issued together with this Regulation, on 10/03/2023 Website thesentry.com.vn has the right and can be changed This regulation by notifying the website thesentry.com.vn for customers to know. The revised Regulation takes effect from the effective date of the Decision on Amending Regulations. The customer’s continued use of the service after the revised Regulations are published and enforced means that the customer has accepted this revised Regulation.

XIII. Terms of commitment

– Official contact address of Website Thesentry.com.vn

– Website Thesentry.com.vn – THE SENTRY CO., LTD.

– Business registration address: August 15, Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City.

– Tel: 028 7108 7939

– Email: community@thesentry.com.vn