Terms and conditions


The Sentry L respects the privacy of all our guests, and we are committed to protecting it. This policy describes how we collect, use, and disclose information about our guests.


We collect information that can identify you personally, such as your name, mailing address, telephone number, email address, credit card information, location, etc. (“Personal Data”) only when it is voluntarily provided to us by you or by a third party (such as a travel agency) on your behalf. We collect personal data when it is provided through forms on our websites, mobile applications, over the phone, through physical mail or e-mail, or in-person.

This website does not collect, save or store any Personal Data from you while you simply browse this website, unless you voluntarily and intentionally provide it to us (for example, by making an online booking or requesting further information).

Our servers automatically collect certain technical, non-personal information when you use our websites or mobile applications (“Usage Data”). Technical data may include your location, browser type, operating system, page views and clicks, location data, IP address, unique device ID, and referral URLs.


We use your personal data to fulfill the purpose for which it was provided, or as otherwise outlined in this policy. For example, we may use your personal data as necessary to:

  • Ensure the digital key is issued and activated only at the hotel for the hotel guests physically staying at our properties by confirming geo-location data when the The Sentry L app is used;
  • Process your reservation request and payment;
  • Enroll you in The Sentry L guest loyalty program;
  • Contact you about your reservation;
  • Make requested changes to your reservation or user account;
  • Provide you with a personalized experience on our websites;
  • Respond to your inquiries and other communications;
  • Register you to receive marketing/promotional e-mails or other information for which you’ve expressed an interest;
  • To comply with legal requirements.


You may opt-out of receiving any promotional or marketing emails at any time by contacting us directly or by following the “opt-out” or “unsubscribe” links in such emails. We may, however, continue to contact you with relevant information about your past or upcoming reservations with us and the status of the loyalty account.

We may use the usage data we collect for any reason we deem appropriate, including to improve, maintain, and operate our websites and services.


We will not sell any of your personal data to any outside organization. We only disclose your personal data to third parties as reasonably necessary to carry out the permitted uses described in the “USE OF INFORMATION” section of this policy. For example, we may share personal data with:

  • Our payment processors, technical and customer support contractors, and other service providers who are required to keep the personal data confidential and are prohibited from using it other than to carry out their services on our behalf;
  • Our successors in the event of a sale, merger, acquisition, or similar transaction affecting the relevant portion of our business;
  • Legal and governmental authorities or other third parties, to the extent required to comply with a legal order or applicable law.


The Sentry L is committed to the security of your personal data. We use commercially reasonable technical measures to protect personal data in our possession, and our website uses secure socket layer (SSL) encryption technology to help protect the privacy of credit card information, name, address, email and other sensitive information you provide to us.


The Sentry L and our marketing department may use cookies, invisible pixels, local shared objects (i.e., persistent cookies), and web beacons to obtain information about visitors of our websites and mobile applications. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an App. We use cookies on our websites and apps to personalize content presented to you, retain information such as dates and room selection as you proceed through the reservation process, allow you to sign in more easily, and track responses to our ads.


You can set your computer to warn you each time a cookie is sent or turn off all cookies through your browser. Check your browser’s Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services, or activities that are available on our websites or mobile apps may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content. The choice to accept or deny a cookie is different from your choice to accept/deny email messages.


We also serve ads through third-party advertising technology. In the course of serving our advertisements to you, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your computer or device to help manage our online advertising, recognize when a device visits our websites, learn which ads bring users to our websites, and track whether a reservation is made. The information our ad-serving providers and we collect through this technology is not personally identifiable but is used to create an anonymous profile that allows the ad-serving provider to serve ads targeted towards you and your interests across the ad-serving network.


Please be aware that third-party websites available through links on our websites each have separate privacy and data collection practices. We have no control, responsibility or liability for these third-party websites or their applicable policies or content. The Sentry L cannot ensure or warrant the security of any information you disclose on third-party sites.


Our websites and services are not intended for children and we do not knowingly solicit or collect Personal Data from children. If we are notified or discover that a child under the age of 15 has submitted Personal Data to us, we will take reasonable steps to delete the information.


We may update this policy from time to time. We will always post the then-current version of this policy on our websites and will indicate at the top of the policy the date on which the latest version took effect. Please review this policy from time to time to stay updated on our privacy practices.


If you have any questions about this policy or our privacy practices, please contact us at:

Mail: 15 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Attention: The Sentry L

Email Support: community@thesentry.com.vn

Email Booking: leasing@thesentry.com.vn

Telephone Number: +84 969 067 845



    1.1 You must be 18 years of age or older to make a Reservation.
    1.2 You can make a reservation using our online booking website or through other channels such as call centers and travel agents. Rooms are subject to availability and any applicable taxes and service charges as announced during the booking process.
    1.3 Upon arrival, please pay in full for the pre-booked services and deposit a corresponding amount in advance for the services incurred during your stay at the Hotel.
    1.4 All guests are required to register and present a valid identity card (citizen ID or passport and visa) upon check-in at the hotel’s Front Desk.

    1.5 THE SENTRY L may cancel your reservation at any time without affecting any other rights we may have if you breach any of these Terms and Conditions:
(a) for security purposes;
(b) by order of the Government or any competent authority.
(c) due to a Force Majeure event.

In the above cases, your cancellation notice will be sent by The Sentry L via email, text message or via booking software.

    1.6 All weapons, explosives, chemicals, toxic substances, or smelly objects/foods are strictly prohibited from being brought into the  hotel. Upon check-in, these items will be securely checked by our qualified staff. Items can be picked up at time of check-out.


2.1 Standard check-in time of THE SENTRY L is 14:00 on arrival day and check-out time is 12:00 noon on departure day.

In case the customer wants to ensure early check-in, the surcharge will be calculated as follows:
Check-in before 06:00 am: 100% room rate of arrival date.
Early check-in after 06:00 am: 50% room rate on arrival date.
Late check out before 06h00 pm: 50% room rate of arrival date.
Late check-out after 06h00 pm: 100% room rate on arrival date.

Early check-in and late check-out times may vary, depending on the Hotel and room availability. You will be informed of your check-in and check-out times during the booking process at The Sentry L


2.2 In case of early check-in or late check-out, please agree with the Receptionist in advance and pay additional related surcharges according to The Sentry L regulations.


2.3 Note, in the event that you request to check out earlier than scheduled, THE SENTRY L will charge you for the entire stay at the hotel as booked, unless otherwise stated in the cancellation policy of the hotel. Friend.


   3.1 Cancellation of a reservation must be notified to the hotel in writing by email and confirmed by THE SENTRY L prior to the date of arrival. Please provide complete details to be considered for the cancellation confirmation.   

   3.2 Cancellation/ prepayment: Cancellation and prepayment policies vary according to accommodations type. If you want to know more details. Please send message ! Here. Thank you.

Children & Beds:

  • Child policies : Children of all ages are welcome. Children 18 and above are considered adults at this property. To see correct prices and occupancy info, add the number and ages of children in your group to your search.
  • Crib and extra bed policies: Cribs and extra beds aren’t available at this property. There’s no age requirement for check-in.
Smoking : Smoking is not allowed.
Parties : Parties/events are not allowed.
Pets : Pets are not allowed.