I. GENERAL PROVISIONS

– Step 1: Determine your  reservation request.

Employees should record the following infomation.

Basic personal infomation of individual.

• Full name of guest, full name of registant.
• Address, phone number, email of the guest.
• Number of guests.

Basic  infomation about booking

• Guest arrival date, time and length of stay.
• Number of rooms and type of room.
• Room rate and payment method.
• Other requests of guests (if any).

– Step 2: Check the responsiveness of the hotel.

– When receiving a guest’s reservation request, the reservationist must check on the hotel’s management software system to check whether the number of rooms, the type of room available, meets the customer’s request or not.

– Accept Overbooking – the act of accepting bookings that are larger than the actual capacity of the hotel by a certain percentage to increase the hotel’s room supply efficiency, avoid virtual guests. guests who booked but did not come.

– Step 3: Enter booking infomation into the system.

– The reservation or receptionist enters the reservation infomation into the computer reservation system according to the form

There are 2 types of booking rooms:

• Reservation form for retail customers.
• Reservation form for group guests ( for group guests: please leave us a message for more details) 

– Step 4: The hotel reconfirms the information and saves the booking infomation.

– After receiving the reservation, the staff reconfirms other’s booking infomation according to the hotel’s regulations to avoid errors, then all guest infomation, booking infomation must be kept and fully updated in hotel computer system.

– Step 5: Update booking status.

– Every day, the staff must update and summarize the transaction situation of the day so that the hotel can understand the guest situation, prepare full documents and procedures as well as serve guests in the best way.